I have been dealing with this collection agency for almost a year, maybe less, but I make a payment once a month and every associate that has helped me has been great. This credit collection office is absolutely unlike any other. They don’t harass you or make things difficult to get a payment and are VERY willing to work with you on how little or much you can pay. I am very forgetful as I have a toddler so I have to give a huge shout out and credit Sophia for always going above and beyond for me. She calls me each month before my payment is due to remind me, she calls if I forget to call the day it is due and she always calls again to remind me I need to make my payment. She also enrolled me in text reminders with her name and contact number to call her whenever I have a question or need to make a payment. If you have a debt with this company, SOPHIA is your girl! She always goes above and beyond for me and I can’t thank her enough. Everyone is wonderful and helpful there but Sophia has been phenomenal every month when I make my payment. I hope this review helps others as I know it is frustrating and scary to deal with collection agencies but this one is AMAZING! Sophia, if you see this thank you for all you do for me!